Some of you might remember my post asking for advice on a paddle that had
fallen off my Oster's bread pan. I did receive some suggestions on fixing
it, but in the end, the part turned out to be toast. Of course, the
warranty had expired. I contacted Oster (http://www.oster.com/) and they
directed me to a parts dealer in my city. Then the real fun
started: first I was told the part was very expensive, then they told me
it was no longer available. I was not happy with the prospect of being
stuck with a two-year old bread machine with no pan, and went back to Oster
and complained as politely as I could in an email. Wouldn't you know it,
they had some pan assemblies in stock and shipped one out to me, free.
Am I annoyed that the pan died in such a short amount of time? Yes. Am I
happy that Oster understands the meaning of customer satisfaction?
Absolutely. And I'm willing to hope that this was a fluke and the machine
will last several more years. Either way, thumbs up to Oster!
Cheers,
Catherine