Breadsters:
As many of you may have read, I was having problems with my Welbilt
Autobakery (the dome top or R2D2 unit.) Loaves of bread I made in
the machine were coming out with a gooey, uncooked hole in the
center. Here is a copy of the letter I sent with my machine when I
sent it to Welbilt.
--
April 16, 1991
Welbilt Appliance, Inc.
Parts and Service Department
25 Rose Place
Garden City, New York 11040
I purchased my Welbilt Autobakery on July 17, 1990 at Price Club, a
local warehouse membership store. I used it for a few months with
no problems. A few months ago, I began to notice that some of the
loaves that the Autobakery made were uncooked and gooey in the
center. In the last few months, I have been very careful to follow
the recipes and I am using recipes that worked beautifully when I
first got the machine. The machine no longer bakes the bread all
the way through. The uncooked spot in the loaves I have made
recently is larger than in previous loaves. The problem seems to
be getting worse.
I would appreciate it if you could fix this problem as I enjoyed
using the machine when it was working properly.
I would like to add that I am very disappointed that you do not
have an authorized service center in San Diego. The list that came
with my Autobakery shows three in San Diego, but none of them will
repair my machine. I hope you are doing something to correct this
situation.
Sincerely,
Bruce M. Binder
--
I received the machine back via UPS on May 3. It was packed with
an invoice which says "refurbished no charge." It looks brand new
but I am pretty sure it is the same machine; it has the same rubber
foot missing as the one I sent. Enclosed also was a new warranty
form, valid for six months, with all the same provisions as the
original warranty. The difference is the warranty is from Lesony
Sound Inc., not from Welbilt. There is also a different shipping
address for service: Lesony Sound Inc., 129-02 Northern Blvd.,
Flushing, NY, 11368.
I have made two loaves of bread in the machine since I got it
back. I made the Cinnamon Raisin recipe from the DAK recipe book.
I never had a problem with this recipe before and it came out
fine. I also made the Banana Wheat recipe. This is the recipe
that used to work fine in my machine but lately always has a gooey
center. The bread came out as gooey as ever. If anything, it may
have even been worse. The gooey part was about three inches
across, although the hole was only about a half inch across.
I will be calling Welbilt soon. I will keep you all informed as I
know more.
<bruceb>
___ __ __ ___
( ,)( \/ )( ,) Bruce M. Binder (619) 587-0511
) ,\ ) ( ) ,\ Locus Computing Corporation bruceb@locus.com
(___/(_/\/\_)(___/ San Diego, California ...!ucsd!lccsd!bruceb