Earlier this week, I sent out on this mailing list a description of
my gooey hole problem and what happened with Welbilt, including the
> I received the machine back via UPS on May 3. It was packed with
> an invoice which says "refurbished no charge." It looks brand new
> but I am pretty sure it is the same machine; it has the same rubber
> foot missing as the one I sent. Enclosed also was a new warranty
> form, valid for six months, with all the same provisions as the
> original warranty. The difference is the warranty is from Lesony
> Sound Inc., not from Welbilt. There is also a different shipping
> address for service: Lesony Sound Inc., 129-02 Northern Blvd.,
I was writing this from memory; I didn't have the invoice in front
of me. When I went back and checked the slip, I noticed that it
really says "exchange no charge". I just thought it said
refurbished because I was sure they had sent me back my machine.
Also, the new warranty from Lesony says "This product has been
totally remanufactured by Lesony Sound, Inc..." All this, and the
fact that the machine is still broken led me to think it is the
same machine I sent them. I still think it is.
I spoke to Welbilt today and they said they didn't do the repair
and they have no record of it. They told me they send repairs to a
service center and suggested I call them at (201) 866-1594. I
did. The name and number were not the same as Lesony Sound. The
representative I spoke with said they just took over the service
contract and they could not have handled my machine. When I
described the problem, he said it sounded like a heating problem.
He took my name and address and is sending me a "UPS caller" to
attatch to the packed up machine. UPS will pick up the package at
no charge to me.
I'll let you all know what happens. In the meantime, what happened
to the other people on this mailing list with the same problem?
Has anyone gotten their machine fixed?
___ __ __ ___
( ,)( \/ )( ,) Bruce M. Binder (619) 587-0511
) ,\ ) ( ) ,\ Locus Computing Corporation firstname.lastname@example.org
(___/(_/\/\_)(___/ San Diego, California ...!ucsd!lccsd!bruceb