Home Bread-Bakers v096.n021.4

Re: Pan for ABM

jowen@OREGON.UOREGON.EDU (Joyce L Owen)
Sat, 15 Jun 1996 13:25:55 -0700 (PDT)
Allan Topp wrote about his West Bend bread pan, to which his dough is sticking:
>Before I cough up the $50 that they are looking for (reality check here -
>about 30% of the cost of a new machine!)  I thought I would check with you
>good people.  Is it justified?  Is there another way?

I had a similar problem, but in my case my Zojirushi paddle froze; it would
not knead.  I called Zo's 800 number, and they told me I needed a new pan,
about $50.  Like Allan, I was taken aback, since one can buy a new machine
for about $100.  I told the representative this, and expressed my
disappointment that an expensive part would last less than 2 years.  He
said, "Well, OK, if you send $9 for postage and handling, we will replace
it."  And they did. :-)  $9 is a far cry from $50.  The moral of this story
is: it pays to argue.  Good luck, Allan.

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Joyce L. Owen           jowen@oregon.uoregon.edu
Eugene OR

The problem with doing it right the first time is that no one appreciates
how hard it was.